Benefits of Using Hosted PBX Telephone Systems

The use of the PBX telephone system is not exactly new, but its popularity has grown much from the invention of Hosted PBX. Cost efficiency is undoubtedly one of the reasons behind this development. Now, even small business owners can enjoy the technology's attractive features at a fraction of what it once cost. So what are the other advantages?

PBX telephone system offer advanced calling features that come in four options. The first is to establish a call hunt group in which calls will be rotated. Another is call rotation where all employees at every extension will have equal chances of getting calls. The third option is activating system's simultaneous ringing mode so calls can be taken at any free extension. The last option is directing the call to voicemail. Even if the call is dropped before it reaches voicemail, contact details of the caller will be stored so a return call may be made when necessary.

Virtual management is another ability that hosted PBX systems provide users. Businesses usually concentrate on a particular market group as far making and receiving calls is concerned. For targeting, they can use either a local number or a toll free number. Both numbers can be linked up with different extensions, or the calls may be forwarded to the workers' individual phones. This means operations can be carried out from wherever and everywhere through the hosted PBX VOIP number. 

In addition, PBX SYSTEM also allow calls to follow their intended recipients, regardless of location, through the cloud. This is made possible by the system's call forwarding feature, in which calls to a business phone may be transferred to the employee's personal phone, so he can take business calls while on the go. Similarly, the call parking feature enables workers to move their running calls to their personal phones should they have to leave the workplace. The call is put on hold and "parked" at the alternative number.

Document-sharing has also been reinvented, thanks to PBX systems, which offer Internet fax as one of their most useful features. Internet faxes can be configured and sent from the user's email account, meaning several faxes can be sent to many different recipients simultaneously. Faxes can be saved in the email and retrieved anytime. Paper is saved and there is no need to leave the computer on to receive a fax, unlike the old-fashioned fax machine.

Finally, there is no doubt that using a PBX telephone system helps create a good first impression on callers. It helps shape a professional image that is important in earning and keeping the market's respect for a brand or company.